Frequently Asked Questions
1. Why should I shred?
The disposal of private and proprietary data, without destroying it first, exposes you to un-necessary risks of criminal and civil prosecution, or even loss of your business. Your employees and customers know that they have the legal right to have sensitive data protected. Without proper preventative measures in place, sensitive information may end up in the wrong hands. Often times this information is readily available in a dumpster - where it can be taken by anybody… legally. Privacy laws are constantly expanding and every business is entrusted with information that must be kept private. As a result, everyone has a need to destroy confidential information - personnel records, customer lists, receipts, vendor information, patient/client data, price lists, sales statistics, drafts of bids and correspondence.
2. What makes Shred Confidential different?
Two words - CUSTOMER SERVICE. We have built our company around referrals, based on meeting the needs of our customers. We work in a culture of providing customer value, built on trust and through collaboration. Our employees focus on delivering affordable, proven solutions - not headaches. One example of this is that few, if any shredding companies know or will provide you with detailed information on how much material is actually being destroyed or taken off-site. They charge for a predetermined service schedule. We only charge for what is destroyed above the minimum and we keep records to consult with you on how to control your costs.
3. We have our own shredders, so why should I use your service?
Our customers have discovered that using our service is much more secure and it saved them time and money. It is important that you have recognized the importance of destroying your confidential and sensitive information. We have provided some customer feedback of the key differences between Internal Shredding and Shred Confidential for you to consider:
|Internal||Shred Confidential Inc.|
|Employee Rumor||Most companies take measures to limit confidential information on a “need-to-know” basis, until it comes to destruction. Your shredding process may expose staff to information they do not ordinarily see and employees talk.||A Client Services Specialist just empties bins and puts them in the shredder. They do not look at the information.|
|Competitive & Identity Theft Risk||Again your “need-to-know” process can be compromised at the point of disposal. Employees may receive financial incentive to sell your confidential or some identity information. If they never have access, they cannot distribute.||Again, a Client Services Specialist just empties bins and puts them in the shredder. All of this is done within your view.|
|Unit Maintenance||There is cost associated with regular maintenance and if someone attempts to shred something the machine cannot handle. If the unit is malfunctioning, how will you protect what needs to be shredded? Your information storage costs may increase, while your ability to secure the information may decrease.||
No units for you to maintain. All shredding is completed based on your schedule and needs.
There are no worries about delays… ever.
|High Capacity||Personnel shredders that can destroy high volume or high density devices (cell phones, etc.) are extremely costly and are not readily available. This is especially true if the volume is only required once a quarter or once a year.||No units for you to purchase and Shred Confidential has the capacity to destroy material at a rate of 8000 lbs. per hour and will properly dispose of virtually any device used for information storage.|
|Safety||Employees must follow strict safety guidelines to insure they do not injure themselves or they put your company at risk||Shred Confidential handles all of the shredding and equipment and even our employees are safe – all shredding is done outside the MDU|
4. What does your service cost?
Every company's needs are different…it is impossible to maintain our customer service reputation with a "one cost fits all" price. We pride ourselves with competitive pricing, and more importantly, with our reporting and analysis…we work with you to reduce your shredding and information storage costs because we track all material being destroyed. However, just to give you an expectation, we can provide service for as low as $65.00 for an every 4 week schedule. We have a minimum charge, and when it is exceeded, we charge by container. Shred Confidential is unique because we only charge for what is in the security container…if it is only half full, we only charge you for half the agreed upon rate. Call us; we are happy to give you an estimate based upon your specific needs.
5. What if I don’t need an onsite service?
Shred Confidential is equipped to provide off-site service at a reduced rate. We will work with your needs; however, the most secure way to have your confidential material destroyed is to have it destroyed onsite. Call us; we can help you compare the two services.
6. We need proof of destruction. Do you provide that?
Yes. In fact, Shred Confidential will provide you with a Shredding Certificate immediately following the service. Most shredding companies provide you with Certificate of Destruction…the Shred Confidential difference is that we will provide you with a Shredding Certificate that details every security container serviced, including how much material was in each container. Your contact and our Client Care Specialist are required to sign off on the Shredding Certificate. There is no more wondering if containers were missed or if you're being overcharged…with Shred Confidential you will have all the information you need.
7. What if I don’t really have that much material?
Any quantity of material is more secure using Shred Confidential and we have the ability to customize the schedule to fit your needs. Whether the service occurs every week, twice a week, every four weeks, once a quarter…it doesn't matter…to us it is always about your needs. If you only require the process to happen every eight weeks…Shred Confidential will accommodate your scheduling needs.